Refund policy

Refund Policy

30-Day Money-Back Guarantee

At Herbal Shop UK Pro, your satisfaction is our priority. If you’re not completely happy with your Herbalife product purchase, you may return it within 30 days of receipt for a full refund or exchange.
To start the return process, please contact us to request a Customer Refund Form. We will then provide you with the return address. Simply send the completed form along with the product.

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Product Exchange Policy

Need to exchange a product? No problem. You can request an exchange for any Herbalife Nutrition or personal care item within 30 days of delivery.
Just contact our team and we’ll guide you through the process. For your convenience, we’ll also cover the return shipping costs.

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Damaged or Defective Items

If your order arrives damaged or defective, we’ll put it right. Please notify us within 30 days of receipt, and we’ll send you a replacement at no extra cost. We’ll also cover the return shipping of the damaged item.

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Lost or Stolen Returns

Please note that Herbal Shop UK Pro cannot be held responsible for return shipments that are lost or stolen. To ensure safe delivery, we strongly recommend using a tracked and insured shipping method with delivery confirmation.

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Processing Time

Once your return has been received at our warehouse, refunds or exchanges are generally processed within 2 business days. Please note there may be a brief delay between delivery of your return and our confirmation of receipt.